Return and Refund Policy
Overview
At Sonkar Export, we value trust, transparency, and long-term relationships with our clients across India and globally. We strive to deliver the highest-quality coco peat and coir-based products, but in rare cases where issues arise, we offer a structured Refund & Return Policy to ensure fair resolution.
a) Eligibility for Returns
- Damaged or defective products received
- Wrong product or packaging errors
- Shortage in quantity compared to invoice
- Quality concerns backed by valid proof (photos, test reports)
Products must be unused, in original condition and packaging, with the invoice or purchase proof.
b) Return Process (Domestic Clients – India)
- Contact us within 3 days of delivery.
- Share photos/videos of the issue.
- We will review and approve/decline the return.
- If approved:
- Pickup will be arranged in select regions, or
- Ship the item back (cost reimbursed after verification)
Replacement or refund is processed within 7–10 working days after inspection.
c) Return Process (International Clients – Exports)
- Notify us within 48 hours of delivery
- Send supporting proof (photos, inspection report)
If the claim is valid, we may offer:
- Partial refund
- Replacement in the next shipment
- Credit note toward your next order
We do not accept physical returns unless pre-agreed.
d) Refund Timeline
- Refunds processed within 7–10 business days
- Via original payment method (bank transfer, UPI, PayPal)
- Transfer fees may be deducted if applicable
e) Non-Returnable Items
- Used or opened products
- Customized or bulk orders made to specification
- Delays caused by customs or port clearance
- Damage post-delivery due to mishandling
f) Cancellation Policy
- Domestic orders can be cancelled within 24 hours
- Export orders cannot be cancelled after advance payment
- Bank/transfer deductions to be borne by buyer
1. Return Window
📦 For Indian Customers
- Raise request within 3 days of delivery
- Item must be unused and in original packaging
- Requests after 3 days are not eligible
🌍 For International Clients
- Notify us within 48 hours of delivery
- Provide photo/video evidence
- Late claims are not accepted due to shipping limitations