Privacy Policy

1. Data We Collect

a) Personal Identification Information

• Full Name
• Company/Business Name
• Email Address
• Phone Number / WhatsApp Number
• Shipping and Billing Address
• Country / Region of Operation

b) Business & Transactional Information

• Order history and invoice data
• Preferred products or quantities
• Payment method (excluding sensitive details)
• GSTIN or Tax ID (for Indian clients)

c) Website Usage Information

• IP address
• Browser type and device
• Pages visited
• Referrer source
• Time spent

d) Communication Data

Collected via email, WhatsApp, or forms including messages and attachments.

e) Marketing Consent (Optional)

Collected only when users opt-in for newsletters or updates.

2. How We Use Your Data

• To process and deliver orders
• To respond to inquiries and offer support
• To analyze and improve our website
• To send business or marketing communication (with consent)
• To comply with tax and export laws

3. How We Share Your Data

• With logistics partners for shipping
• With payment providers for transactions
• With government or legal authorities if required
• With employees or contractors bound by confidentiality
• With third-party tools for email, analytics, or CRM (GDPR compliant)

4. How We Protect Your Data

• SSL secured website (HTTPS)
• Role-based access control for team members
• Encrypted servers and regular backups
• Device-level protection with antivirus/firewalls
• Use of GDPR-compliant third-party tools

5. Your Rights & Choices

• Right to Access & Correction
• Right to Withdraw Consent
• Right to Data Deletion
• Right to Disable Cookies
• Right to Contact Us for Requests

6. Data Retention

We retain data only as long as needed for orders, compliance, or legal obligations. Analytics data is retained for 12–24 months. After that, it's deleted or anonymized.

7. Third-Party Services

We use reliable services for:

• Hosting and website uptime
• Analytics (Google Analytics)
• Emails and newsletters (Mailchimp)
• Payments (Razorpay, PayPal, Wise)
• Shipping and delivery logistics

These services follow international data protection standards like GDPR and ISO.

8. Your Rights

In addition to access, correction, deletion, or consent withdrawal, you may:

• Request data portability
• Restrict or object to data processing
• File complaints to a data protection authority

You can request your rights by contacting us at:

9. Contact Information

If you have any concerns, inquiries, or legal requests, contact us during working hours.

Final Note: By using our website or services, you accept this Privacy Policy. We are committed to protecting your privacy and data.